Returns
Our 14-day returns policy states that after receiving an item, you have 14 days to request a return.
To be eligible for a return, the item must be in the same condition that you received it, must not have been worn or used, must have all tags attached, and must be in the original packaging.
To initiate a return, please contact us at mysunnyplanetshop@gmail.com . Returns should be shipped to the following address:
Farout, Corso Vittorio Emanuele II 23, Pordenone (PN) 33170, Italy
Return shipping is the customer's responsibility: if you are unable to ship the package yourself, we can assist you and provide you with a return label.
For any questions about returns, please contact us anytime at mysunnyplanetshop@gmail.com .
Damages and problems
Please inspect your order upon receipt and contact us immediately if there is any defect or damage or if you received the wrong item. This way, we can assess the problem and work to resolve it.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately we cannot accept returns on promotional items or gift vouchers.
Substitutions
The quickest way to ensure you get what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
14-day cooling-off period for the European Union
If the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached and must be in the original packaging.
Refunds
Once we receive and inspect your return, we will notify you to let you know whether or not your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post your refund.
Once more than 15 business days have passed since the return was approved, please contact us at mysunnyplanetshop@gmail.com.
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To request a return, please contact our customer service.
Next, attach our return form inside the package and send it to the following address:
FAROUT
23 Vittorio Emanuele II Street
33170 Pordenone (PN)